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Pos
Solutions
Table
Service
Handheld OES
Quickservice
Delivery
Online CRM
Back Office
Quick
Inventory
Labour Scheduler
SysMaint
Reporter
ADX Data Polling
Commsuite™
Enterprise
Web
base Reporting
Multi store price Management
Additional
Modules
Online
Credit Card
Call Center
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| Pointsoft Delivery
tracks orders as well as valuable customer information quickly
and efficiently. It is unique in its flexibility and feature-rich
design, covering everything from driver management to an integrated
CRM. It is capable of being used in a one number call center,
or at a single store. |
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Delivery
module can also be used in a multi-concept restaurant with
fine dining, take away, and RBD (Restaurant Based Delivery)
operation under one roof. The core of Pointsoft Delivery is
the same as TableService and QuickService modules; therefore,
employees who are familiar with one with be able to use the
other.
Features highlight: |
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Customer
Database |
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Street
Database |
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Integrated
CRM |
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Driver
Management |
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Performance
Tracking |
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Customer
Database
Customer
information are saved on-the-fly into database; no manual
re-keying is required. This includes customer name,
telephone number, address, driving direction, and special
remarks for "internal" use that will not be
revealed to the customer.
The next time this telephone number is entered, operator
will immediate be able to see customer's name, address,
date of first and last order, as well as total loyalty
points accumulated.
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Street
Database
Street
database of the local delivery area are maintained for
quick customer address entry. Enter the first letter
to bring up a lookup table, and once a street is selected,
all other information will be filled in automatically
(city, map zone, etc.)
Pointsoft also caters for the unique challenge in the
greater China region, where it is necessary to enter
delivery address in Chinese language. Two specific address
lookup modules were developed (one for China and Taiwan,
the other for Hong Kong) according to the different,
and sometimes complicated, local address format.
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Integrated
CRM
Pointsoft
Delivery helps you identify and reward frequent customers.
Reports with selective searching criteria are available
to pin-point your target group (any combination of total
purchase within a specific period, frequency of purchase,
age and gender group, birthday month, podding location,
etc.) |
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Mailing
labels can be generated directly, or output a list of email
addresses electronically. It can also help you identify and
win back lapsed customers with our Lapsed Customer report.
Driver
Management |
Pointsoft
Delivery uses a barcode dispatching system. Driver scans the
barcode printed on the delivery guest check, then scan his
own name badge. It's that simple. Out the door time is recorded,
accountability of the order is assigned to the driver, and
the order is ready to go in less than a second.
An independent tally is kept for each delivery driver, providing
revenue, performance, and productivity reports for each driver.
Drivers can make money drops during a shift; money drops are
subtracted from the drivers' revenues report to compute the
net amount due at the end of a shift. |
Performance
Tracking
Our
Delivery module keeps track of Call Time, Out the Door Time,
Driver Return to Store Time, and computes At the Door Time
based on the number of deliveries for that trip.
Reports are available to show percentage of on-time deliveries,
as well as late deliveries. |
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