Pointsoft On-Line CRM

Pointsoft (Malaysia) Web Site

Contact

Pos Solutions

Table Service
Handheld OES
Quickservice
Delivery
Online CRM

Back Office

Quick Inventory
Labour Scheduler
SysMaint
Reporter
ADX Data Polling
Commsuite™

Enterprise

Web base Reporting
Multi store price Management

Additional Modules

Online Credit Card
Call Center

Pointsoft CRM (Customer Relationship Management) helps you build and maintain customer relationships. Find out who your best customers are, what they are buying, when they are buying, and reward their loyalty with effective promotions.

Pointsoft CRM helps you invest your marketing efforts and funds in the right customers at the right time - putting big smiles on you and your customers!

Pointsoft CRM	Other .com loyalty program
Fully integrated into POS	Run seperately from POS
Accessible from any POS station	Accessable only from one single station
Let you own and control your own data	Share you transaction and membership data with third party / compatitors.

Features highlight:

	Internet-based membership system (available also on Smartcards)
	Centralized SQL database
	Integrated into front-end POS - accessible from any station
	Typical processing time less than 0.5 second
	Empower employees with instant and valuable customer information
	On-line reward point accumulation
	Automatic discount based on pre-defined member classes
	Know your customers and their buying habits
	Flexible targeting tools: search by any combination of total purchase within any period, frequency of purchase, age, gender, birthday, geographical location, etc.
	Produce mailing labels, email list, or send as SMS to cell phones
	Sales Mix Reports by age and gender groups
	Lapsed Customer Report to recover lost customers

Screen shot: Swipe membership card on POS -> system retrieves customer information from centralized data server (typically in less than 1 second) -> display customer information on POS screen (customer name, birthday, special date, last purchase date, accumulated reward points, etc.)